Herts Interpreting and Translation Service 

Herts Interpreting and Translation Service (HITS) is a major provider of interpreting and translation services to local authorities and the NHS in the Home counties and East of England. Due to increased workload, HITS wish to recruit a highly-motivated and skilled individual to become a member of its booking team at its offices in Hemel Hempstead. 

The successful candidate will be required to process interpreting and translation requests received from customers via telephone and email – to allocate interpreters and translators as requested by customers – and to undertake all the administrative tasks required to arrange the booking of an appropriate interpreter or translator.  

Location: Hemel Hempstead, Hertfordshire 

Salary: £23,449 per annum starting salary 

Hours: 37 hours per week including some weekends

Contract: Full Time, Permanent

The successful candidate will be able to evidence the following: 

• Excellent IT Skills (including experience of working with databases and email systems) 
• Excellent customer service skills and telephone manner 
• Excellent communication skills (spoken and written) 
• Attention to detail and ability to maintain accurate records  
• Good problem solving and organisational skills and ability to work on their own initiative 
• Ability to prioritise and manage several tasks simultaneously and to maintain their composure in the face of emergency requests within a highly- pressurised office environment 
• Understanding of the principles of confidentiality and Information Security 

• Excellent knowledge of public services 
• Commitment to valuing diversity 

Note: This position description is not definitive and is designed to give an overall view of the job and not to specify in detail all the tasks and duties of the post. 

For an informal discussion about the role please contact Fatima Ikram on 01442 867216.  

CLICK HERE for an application pack, or please e-mail recruitment@communityactiondacorum.org.uk or telephone 01442 253935 

Closing date for application: 5.00 pm on Wednesday, 26th June 2024 

Interviews will be held week commencing 1^st July 2024